Collina helps U.S. medical practices and law firms find where the hours are leaking, fix the workflows underneath, and hand the whole thing back to your team documented.
Most owners suspect their back office is leaking time. Few know exactly where, how much, or which fix would pay off fastest.
The Audit answers that question. Over two weeks, we work alongside your team and find every recurring task that's quietly costing you billable hours. You get a written report that names the leaks, puts a dollar figure on them, and ranks each fix by how fast it pays back.
It's what we recommend for almost every new client. If you don't see a clear path to recovering four times the cost of the audit within ninety days, we refund it — no questions asked.
A report doesn't fix anything on its own. The Automation Build is where the recommendations actually get installed.
We build the simplest system that solves the problem — email handling, scheduling, invoicing, intake forms, firm-to-firm correspondence. Whatever the audit flagged as the biggest win, we build it, usually within six weeks.
Every workflow comes with a plain-language guide your team can follow. We train your staff, hand it over, and stay on call for thirty days. No software lock-in, no platform you'll be stuck with in two years. The systems belong to you.
Think of it as a fractional COO for the operational side of your practice — without the full-time cost or commitment.
Most clients move into the Retainer after an Audit or Build. You get a senior advisor a phone call away for staffing decisions, tool choices, and the "should we hire for this or automate it" questions that come up constantly in a busy practice.
We keep the retainer roster small on purpose. We'd rather turn down a good fit than take on more than we can properly handle.
30 minutes, no deck. We listen, identify the highest-leverage opportunity in your operation, and tell you whether we're the right firm to help — or who is.
We embed, observe, and time-stamp every workflow. By end-of-week-two, you have a written report and a sequenced action plan with hard-numbered savings.
We build the highest-ROI fixes from the audit. Most clients see the first quantifiable time-savings inside the first three weeks of build.
Your team runs the new systems. We measure the delta, hand over the documentation, and remain on call for thirty days. Most clients then move into Retainer.
For clients who want an ongoing operating partner on call. Month-to-month, capped roster, senior-led.
A specialist surgeon spending 6+ hours weekly on cross-firm scheduling, invoice follow-up, and document requests. We mapped, automated, and templated the entire law-firm correspondence cycle.
A growing personal-injury firm losing qualified intake leads to slow follow-up. Partners doing first-touch correspondence at 11pm. We built triage, routing, and a structured intake response system.
A multi-physician specialty clinic with an invoice-to-paid cycle drifting past 60 days. We installed a tight follow-up cadence, documented the chase protocol, and trained the front-desk team.
Book a call and we'll tell you plainly: whether your back office has the kind of problem we fix, what the biggest opportunity is, and whether we're the right firm to help. If we're not, we'll say so.
Book a discovery call →— Replies typically within one business day.